Terms & Conditions

1. Acceptance of Terms

Welcome to Nova Topup. These Terms & Conditions govern your access to and use of our website, customer accounts, digital products, game top-up services, and related services.

By accessing Nova Topup, creating an account, or placing an order, you agree to these Terms & Conditions and our applicable policies. If you do not agree, please do not use the service.

2. Our Services

Nova Topup provides digital products and game-related top-up services. Available products may include game currency, credits, passes, memberships, packages, digital items, or other electronically delivered products.

Products, packages, availability, prices, delivery methods and supported games may change from time to time.

3. Customer Accounts

Certain features may require you to create or sign in to a Nova Topup account. You are responsible for providing accurate information and maintaining the confidentiality of your login credentials.

We may restrict or suspend an account where reasonably necessary for security, fraud prevention, misuse, or violation of these terms.

4. Player ID & Game Information

You are responsible for entering the correct Player ID, User ID, Zone ID, Server ID, username, region, or other information requested for the selected product.

If incorrect information is submitted, contact support as quickly as possible. We cannot guarantee that an order can be changed or reversed after fulfillment or processing has begun.

5. Product & Package Selection

Before placing an order, you are responsible for checking the game, product, package, quantity, region, platform and other applicable product details.

The product shown in your order summary is the product you are requesting us to process. Please review the order carefully before confirming payment.

6. Prices

Prices displayed on Nova Topup are shown in the currency indicated on the website or checkout page. Prices may change without prior notice due to supplier costs, promotions, exchange-rate changes, fees, or other commercial factors.

A price change will not normally alter an order that has already been successfully paid and accepted, except where a clear pricing, technical, or processing error has occurred.

7. Payments

Orders must be paid using one of the payment methods currently available at checkout.

Depending on the payment provider, additional processing, verification, conversion, banking, or transaction charges may apply. Such charges may be imposed independently by the payment provider, bank, card issuer, wallet provider, or other third party.

An order is not considered successfully paid merely because a payment attempt was initiated. Payment must be successfully confirmed through the applicable payment process.

8. Order Processing

After payment confirmation, eligible orders will proceed for processing and fulfillment. Processing time may vary depending on the product, game, payment verification, supplier availability, maintenance, or other technical factors.

Order statuses shown in your account may include statuses such as pending, processing, completed, failed, cancelled, or refunded.

9. Digital Delivery

Game top-ups and other digital products are generally fulfilled electronically. Depending on the product, fulfillment may occur directly to the submitted game account or through another digital delivery method described on the product page.

Once a digital product or top-up has been successfully delivered to the correct account or otherwise fulfilled, it may not be reversible.

10. Refunds & Cancellations

Refund eligibility depends on the circumstances of the order and our Refund Policy.

11. Incorrect Customer Information

Nova Topup is not responsible for losses resulting from incorrect Player IDs, account identifiers, regions, servers, email addresses, phone numbers, or other information supplied by the customer where an order has been correctly processed according to that submitted information.

Customers should carefully verify all required details before confirming an order.

12. Failed or Delayed Orders

Occasionally, fulfillment may be delayed because of game server maintenance, supplier availability, payment verification, technical issues, network problems, or other circumstances.

If an order remains incomplete, please contact Nova Topup support with your order number so that its status can be investigated.

13. Promotions & Discounts

Promotions, discount codes, special prices, and limited-time offers may have separate conditions, expiration dates, product restrictions, or usage limits.

We may modify or end promotional offers where permitted, particularly in cases of technical errors, misuse, or incorrect pricing.

14. Prohibited Use

You must not use Nova Topup to:

• Conduct fraudulent or unauthorized transactions.
• Use payment methods without authorization.
• Attempt chargeback, refund, coupon, or promotion abuse.
• Attempt to interfere with website security or operation.
• Access another customer's account without authorization.
• Submit intentionally false or misleading order information.
• Use automated systems to abuse or disrupt the service.
• Use Nova Topup for unlawful purposes.

15. Fraud Prevention & Verification

To protect customers and the platform, certain transactions may be subject to additional security or payment verification.

Where reasonably necessary, an order may be temporarily held, rejected, or cancelled if it appears fraudulent, unauthorized, technically invalid, or otherwise presents a significant security concern.

16. Third-Party Games & Services

Game names, trademarks, platforms, publishers, payment providers, and other third-party services referenced on Nova Topup may belong to their respective owners.

Unless expressly stated otherwise, displaying or selling a compatible product does not itself mean Nova Topup owns, operates, or controls the relevant third-party game or platform.

Third-party services may have their own terms, restrictions, availability rules, and privacy policies.

17. Availability of Services

We aim to keep Nova Topup available and functional, but uninterrupted availability cannot be guaranteed.

Features or products may temporarily become unavailable because of maintenance, technical issues, supplier changes, game restrictions, payment-provider issues, or circumstances beyond our reasonable control.

18. Intellectual Property

Nova Topup's original website design, branding, graphics, written content, and other proprietary materials may not be copied, reproduced, distributed, or commercially exploited without authorization, except where permitted by applicable law.

Third-party names, logos, and trademarks remain the property of their respective owners.

19. Limitation of Responsibility

To the extent permitted by applicable law, Nova Topup will not be responsible for indirect or consequential losses resulting from matters outside its reasonable control, including third-party game outages, publisher actions, payment-provider failures, network disruptions, or customer-submitted incorrect information.

Nothing in these Terms is intended to exclude rights or liabilities that cannot legally be excluded under applicable law.

20. Privacy

Our collection and handling of personal information is described separately in our Privacy Policy.

21. Changes to These Terms

We may update these Terms & Conditions when our products, services, business practices, technical features, or applicable requirements change.

The latest version will be published on this page. Continued use of Nova Topup after an updated version becomes effective constitutes acceptance of the updated terms to the extent permitted by law.