Privacy Policy

1. Information We Collect

We may collect information that you voluntarily provide to us as well as certain technical information generated when you interact with our website.

Personal and Contact Information

Depending on how you use our store, we may collect information such as:

• Your full name
• Email address
• Phone or WhatsApp number
• Billing address
• Country, city, state, or region
• Account username and related account information
• Information entered during checkout
• Messages or information you provide when contacting customer support

Order Information

When you place an order, we may process and maintain information related to your purchase, including:

• Products purchased
• Order number
• Order date
• Purchase amount
• Currency
• Payment status
• Delivery or fulfillment status
• Transaction or payment reference where applicable

Technical Information

When you visit our website, certain technical information may be collected automatically through our website, hosting provider, security tools, analytics tools, or other technologies.

This may include:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Referring website or source
• Approximate geographic location derived from IP address
• Date and time of website activity
• Cookie and session information

2. How We Use Your Information

We may use collected information for purposes including:

• Processing and completing your orders
• Providing purchased products, access details, or digital resources
• Communicating with you regarding an order
• Providing customer and technical support
• Sending important service or account notifications
• Managing customer accounts
• Processing refunds where applicable
• Preventing fraud, abuse, unauthorized activity, or security threats
• Improving our website, products, checkout process, and customer experience
• Maintaining internal records
• Complying with applicable legal, regulatory, accounting, or payment obligations
• Resolving complaints, disputes, and chargebacks

3. Payment Information

When online payments are available on our website, your payment may be processed by a third-party payment gateway or financial service provider.

Depending on the payment method used, the payment provider may collect and process information required to authorize and complete your transaction. NovaTools Digital may receive limited information such as payment status, transaction reference, payment method, billing information, and other transaction-related information.

Payment providers operate under their own terms and privacy policies. We encourage customers to review the privacy policy of the payment service they choose to use.

4. Digital Product Delivery

Some products sold through NovaTools Digital are delivered electronically. To fulfill these purchases, we may use your email address, WhatsApp number, order information, or other contact details supplied during checkout.

Where a product requires activation, setup, access assistance, or account configuration, we may use the information you provide only as reasonably necessary to complete the purchased service and provide support.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate essential website functions and improve your experience.

Cookies may be used for purposes such as:

• Remembering items in your shopping cart
• Maintaining login sessions
• Remembering website preferences
• Supporting checkout functionality
• Improving security
• Understanding website usage and performance
• Detecting suspicious or fraudulent activity

You may be able to manage or disable certain cookies using your browser settings. Disabling essential cookies may affect the functionality of our website, cart, account, or checkout.

6. How We Share Information

We do not sell your personal information as part of our ordinary business operations.

We may share limited information with third parties where necessary to operate our store, fulfill your order, provide support, maintain security, or comply with legal obligations.

These parties may include:

• Payment processors and payment gateways
• Website hosting providers
• Email service providers
• Security and fraud-prevention providers
• Analytics or website-performance services
• Customer-support systems
• Cloud storage or digital delivery providers
• Professional advisers where necessary
• Government authorities where disclosure is legally required

7. Third-Party Services and Links

Our website may contain links to third-party websites, platforms, software, payment providers, applications, or services.

Once you leave our website or interact directly with a third-party service, that third party's own terms and privacy practices may apply. NovaTools Digital is not responsible for the privacy practices of websites or services that we do not control.

8. Data Security

We take reasonable technical and organizational measures intended to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet transmission, website, database, or electronic storage system can be guaranteed to be completely secure. Customers should also take reasonable precautions to protect their own account credentials, devices, email accounts, and passwords.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, dispute handling, fraud prevention, and legal or regulatory obligations.

Different types of information may be retained for different periods depending on the reason it was collected and any applicable legal, accounting, or operational requirements.

10. Customer Accounts

If you create an account on our website, certain information may be stored so that you can access your account, review orders, and use available account features.

You are responsible for keeping your login credentials confidential and for notifying us if you believe your account has been accessed without authorization.

11. Your Privacy Choices and Requests

Depending on applicable law and the circumstances, you may request that we:

• Confirm whether we hold personal information about you
• Provide access to certain personal information
• Correct inaccurate or outdated information
• Delete certain personal information where permitted
• Restrict or object to certain processing where applicable
• Update your contact information
• Stop receiving optional promotional communications

Some information may need to be retained where required for legal, accounting, fraud-prevention, transaction, dispute, or legitimate business purposes.

Privacy requests can be submitted using the contact details provided at the end of this Privacy Policy.

12. Marketing Communications

Where permitted and where you have provided the necessary permission, we may send information about products, promotions, updates, or offers.

You may ask us to stop optional promotional communications at any time by contacting us through our official email or WhatsApp support channel.

Transactional messages relating to active orders, account security, purchases, refunds, or support may still be sent where necessary.

13. International Customers

NovaTools Digital may serve customers located outside Pakistan. As a result, information may be processed or transmitted through service providers, hosting platforms, payment providers, or technology infrastructure located in other countries.

Where applicable, we take reasonable steps to work with reputable service providers and handle information in accordance with applicable obligations.

14. Children's Privacy

Our products and services are intended for customers who are legally able to make purchases or who have appropriate authorization to do so.

If you believe personal information has been provided by a child without appropriate authorization, please contact us so that we can review the matter.

15. Fraud Prevention and Website Security

We may use information such as order details, IP address, device information, payment status, and account activity to help identify suspicious orders, protect our customers, prevent abuse, investigate fraud, and maintain the security of our store.

16. Legal Disclosure

We may disclose information if reasonably necessary to comply with a valid legal obligation, court order, governmental request, regulatory requirement, or to protect the rights, property, security, or legitimate interests of NovaTools Digital, our customers, or others.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, payment methods, technology, business operations, or applicable requirements.

When this policy is updated, the revised version will be posted on this page and the “Last Updated” date may be changed accordingly.

18. Contact NovaTools Digital

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, you can contact us using the details below.