Privacy Policy

1. Introduction

Welcome to Nova Topup. We respect your privacy and are committed to protecting the personal information you provide when using our website, creating an account, purchasing digital products, or placing game top-up orders.

This Privacy Policy explains what information we may collect, why we collect it, how it may be used, and the choices available to you regarding your information.

By accessing or using Nova Topup, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

Depending on how you use Nova Topup, we may collect information that you provide directly to us, including:

3. Account Information

If you create a Nova Topup account, information such as your name, email address, country, account details, and order history may be associated with your customer account.

Passwords should be handled through the website's secure authentication system. You are responsible for keeping your login credentials confidential and for notifying us if you believe your account has been accessed without authorization.

4. Game & Player Information

Certain top-up products require information such as a Player ID, User ID, Server ID, Zone ID, game username, or similar account identifier.

This information is collected for purposes such as identifying the correct game account, processing your requested top-up, and handling order-related support.

5. How We Use Your Information

We may use collected information to:

• Process and fulfill your orders.
• Identify the game account associated with a top-up request.
• Create and manage your customer account.
• Display your order history.
• Send transactional and account-related emails.
• Send email verification or security codes where applicable.
• Provide customer support.
• Investigate failed, duplicate, suspicious, or disputed orders.
• Maintain and improve website functionality and security.
• Comply with applicable legal or regulatory obligations.

6. Payment Information

Payments may be processed through payment methods or third-party payment service providers available at checkout.

Where a third-party payment provider processes your transaction, payment information submitted to that provider may be processed according to that provider's own privacy and security practices.

Nova Topup may receive transaction-related information such as payment status, transaction reference, payment method, amount, and information necessary to associate a payment with your order.

7. Email Verification & OTP

We may use your email address to send verification codes, one-time passwords (OTPs), password-reset messages, security notifications, and important order communications.

Verification codes are intended only for the person requesting them and should not be shared with anyone.

8. Google Sign-In

If Google Sign-In is available and you choose to use it, we may receive account information made available through the authentication process, such as your email address, name, and account identifier, depending on the permissions requested.

We use this information to authenticate you and create or access your Nova Topup customer account.

9. Cookies & Website Technologies

Nova Topup may use cookies and similar technologies that are necessary for website functionality, authentication, shopping sessions, checkout, security, preferences, and performance.

Some third-party services integrated into the website may also use their own cookies or similar technologies subject to their respective policies.

10. When Information May Be Shared

We do not sell your personal information as part of our ordinary business operations.

Information may be shared with service providers when reasonably necessary to operate Nova Topup, including services involved in areas such as:

• Payment processing
• Website hosting and infrastructure
• Email delivery and authentication
• Order fulfillment
• Fraud prevention and security
• Customer support

Information may also be disclosed when required by applicable law, legal process, or to protect the rights, security, and integrity of Nova Topup, its customers, or others.

11. Data Security

We use reasonable technical and organizational measures designed to protect customer information against unauthorized access, alteration, disclosure, or loss.

However, no website, database, or internet transmission can be guaranteed to be completely secure.

12. Data Retention

We may retain account, transaction, order, and support information for as long as reasonably necessary for fulfillment, customer service, security, record keeping, dispute handling, and applicable legal or business requirements.

13. Your Choices & Rights

Subject to applicable law and technical or record-keeping requirements, you may contact us regarding requests to access, correct, or update certain personal information associated with your account.

Some information may need to be retained where required for legitimate transaction records, fraud prevention, disputes, or legal obligations.

14. Children's Privacy

Customers should only use Nova Topup if they are legally permitted to make purchases and use the relevant payment method in their jurisdiction, or have any authorization required from a parent or legal guardian.

15. Third-Party Services

Nova Topup may contain links to or integrations with third-party websites, games, publishers, payment services, or other platforms.

Their privacy practices are governed by their own policies. Nova Topup's Privacy Policy does not replace the privacy policies of those independent services.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website features, business practices, or legal requirements change.

The latest version will be published on this page with an updated revision date.